SMS Privacy Policy


Effective Date: 1/1/2026

Alpine Basin Care LLC (“Alpine Basin Care,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information related to SMS communications.


What Personal Information Is Collected

When you opt in to receive SMS messages from Alpine Basin Care, we may collect:

  • Your name
  • Mobile phone number
  • Appointment dates and scheduling details
  • Limited care coordination information
  • Communication preferences
  • Any information you voluntarily provide via SMS

We do not request sensitive personal or financial information via SMS.


How Personal Information Is Used

Information collected through SMS communications is used only for healthcare operations and patient support, including:

  • Appointment reminders and confirmations
  • Care coordination and follow-up communication
  • Customer service and administrative notifications
  • Responding to patient-initiated inquiries

SMS messaging is not used for marketing without explicit consent.


HIPAA Compliance & Protected Health Information (PHI)

Alpine Basin Care limits SMS content to the minimum necessary information and avoids including detailed Protected Health Information (PHI) whenever possible. SMS communications are intended for convenience and do not replace secure patient portals or direct clinical conversations when sensitive information is required.


Who Personal Information Is Shared With

Personal information collected through SMS is not sold or shared for marketing purposes.

Information may be shared only with:

  • Secure messaging and telecommunications service providers acting as Business Associates
  • Parties required by law, regulation, or legal process


SMS consent is not shared with third parties or affiliates.


Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure, in accordance with HIPAA and industry best practices.


Your Rights & Choices

You may opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or visit our website.


SMS Terms & Conditions

By opting into SMS communications from Alpine Basin Care LLC via a website form, intake paperwork, or other method, you consent to receive SMS messages as described below.


Types of Messages You May Receive

SMS messages from Alpine Basin Care may include:

  • Appointment reminders and confirmations
  • Scheduling or rescheduling notices
  • Care coordination and follow-up messages
  • Account, billing, or administrative notifications
  • Customer service communications


Message Frequency

Message frequency may vary based on your care needs, appointment schedule, and interactions with our team.


Message & Data Rates

Message and data rates may apply according to your mobile carrier plan. Alpine Basin Care is not responsible for carrier charges.


Opt-Out Instructions

You may opt out at any time by replying STOP to any SMS message.
Once you opt out, you will no longer receive SMS messages unless you re-enroll.


Help & Support

For help, reply HELP to any message, call 775-237-4269 or visit: https://www.alpinebasincare.com/


Privacy & Terms Access

This page serves as both our SMS Privacy Policy and SMS Terms & Conditions and is accessible:

  • Via our website footer